{"id":71597,"date":"2025-02-21T19:33:29","date_gmt":"2025-02-21T18:33:29","guid":{"rendered":"https:\/\/boutiquemariagedigital.fr\/?page_id=71597"},"modified":"2025-02-21T19:35:50","modified_gmt":"2025-02-21T18:35:50","slug":"politique-de-retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/boutiquemariagedigital.fr\/index.php\/politique-de-retour-et-remboursement\/","title":{"rendered":"Politique de retour et remboursement"},"content":{"rendered":"

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Politique de retour et remboursement<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb|500|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#000000″ text_font_size=\u00a0\u00bb12px\u00a0\u00bb text_letter_spacing=\u00a0\u00bb1px\u00a0\u00bb text_line_height=\u00a0\u00bb1.4em\u00a0\u00bb header_3_font=\u00a0\u00bbPoppins||||||||\u00a0\u00bb header_3_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_3_font_size=\u00a0\u00bb20px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|20px||20px|false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″]<\/p>\n

1. Produits sur mesure et personnalis\u00e9s<\/strong><\/h3>\n

<\/strong><\/p>\n

Chez Atelier Lumabois<\/strong>, tous nos produits sont confectionn\u00e9s sur mesure selon les sp\u00e9cifications de chaque client. Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s\u2019applique pas<\/strong> aux biens personnalis\u00e9s ou r\u00e9alis\u00e9s selon des demandes sp\u00e9cifiques.<\/p>\n

 <\/p>\n

\ud83d\udd14 Aucun retour ni remboursement n\u2019est possible<\/strong> une fois la commande valid\u00e9e, sauf en cas de produit non conforme ou endommag\u00e9 lors du transport.<\/p>\n

 <\/p>\n

2. R\u00e9ception de la commande<\/strong><\/h3>\n

<\/strong><\/p>\n

Lors de la r\u00e9ception de votre colis, il est imp\u00e9ratif de :<\/p>\n

V\u00e9rifier l\u2019\u00e9tat de l\u2019emballage et du produit en pr\u00e9sence du transporteur.<\/p>\n

Mentionner toute anomalie ou dommage sur le bon de livraison.<\/p>\n

Prendre des photos comme preuves en cas de produit endommag\u00e9.<\/p>\n

Pour toute r\u00e9clamation concernant un produit d\u00e9fectueux ou non conforme :<\/p>\n

Contactez-nous sous 48 heures<\/strong> suivant la r\u00e9ception avec des photos et la description du probl\u00e8me.<\/p>\n

Pass\u00e9 ce d\u00e9lai, aucune r\u00e9clamation ne pourra \u00eatre prise en compte.<\/p>\n

 <\/p>\n

3. Produits \u00e9ligibles au remboursement<\/strong><\/h3>\n

<\/strong><\/p>\n

Un remboursement pourra \u00eatre envisag\u00e9 uniquement si :<\/p>\n

 <\/p>\n

L’erreur provient d’Atelier Lumabois (erreur de personnalisation par rapport \u00e0 la commande valid\u00e9e).<\/p>\n

Le produit est jug\u00e9 d\u00e9fectueux suite \u00e0 une erreur de fabrication ou \u00e0 des dommages pendant le transport, signal\u00e9s dans le d\u00e9lai imparti.<\/p>\n

Dans ces cas :<\/p>\n

Apr\u00e8s v\u00e9rification de votre r\u00e9clamation, nous vous proposerons un remplacement ou un remboursement sous 14 jours ouvr\u00e9s<\/strong>.<\/p>\n

 <\/p>\n

4. Exceptions<\/strong><\/h3>\n

<\/strong><\/p>\n

\ud83d\udeab Les situations suivantes ne donnent droit ni \u00e0 retour ni \u00e0 remboursement :<\/p>\n

Erreurs de saisie du client lors de la personnalisation.<\/p>\n

Changement d\u2019avis apr\u00e8s la validation de la commande.<\/p>\n

Dommages caus\u00e9s par une mauvaise utilisation ou un entretien inadapt\u00e9.<\/p>\n

 <\/p>\n

5. Contact<\/strong><\/h3>\n

<\/strong><\/p>\n

Pour toute demande ou question concernant la politique de retour et remboursement :<\/p>\n

\ud83d\udce7 Email : contact@boutiquemariagedigital.fr<\/a><\/p>\n

\ud83d\udccd Adresse : 70 avenue Jean Jaur\u00e8s, 91230 Montgeron, France<\/p>\n

 <\/p>\n

Nous vous remercions pour votre compr\u00e9hension et votre confiance dans nos cr\u00e9ations artisanales.<\/em><\/p>\n

<\/p>\n

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Politique de retour et remboursement1. Produits sur mesure et personnalis\u00e9s Chez Atelier Lumabois, tous nos produits sont confectionn\u00e9s sur mesure selon les sp\u00e9cifications de chaque client. Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s\u2019applique pas aux biens personnalis\u00e9s ou r\u00e9alis\u00e9s selon des demandes sp\u00e9cifiques.   \ud83d\udd14 Aucun retour […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-71597","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/pages\/71597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/comments?post=71597"}],"version-history":[{"count":3,"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/pages\/71597\/revisions"}],"predecessor-version":[{"id":71605,"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/pages\/71597\/revisions\/71605"}],"wp:attachment":[{"href":"https:\/\/boutiquemariagedigital.fr\/index.php\/wp-json\/wp\/v2\/media?parent=71597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}